Off the shelf plastic cases may be returned with prior authorization, minus a 15% or $10.00 minumum handling fee, provided they are in new condition and in their original packaging. Freight will not be credited and return freight is customer responsibility. No return will be credited if returned without prior authorization.
Rotationally Molded cases manufactured by Pelican-Hardigg are molded to order and are non-cancelable and non-returnable after order is placed. We urge you to double check all dimensions and make sure the case you order is correct before purchasing.
Cases or foam inserts fabricated to hold your specifc equipment are non-returnable and non-cancellable after manufacturing begins. On cases we sell with custom foam, we guarantee that your item(s) will fit in the foamed compartment based on the dimensions you provided. If your item(s) do not fit because of our error, we will fix the problem at our expense. If the problem was customer responsibility the problem can be corrected at your expense. We urge you to double check all dimensions you provide as to assure a proper fit for your equipment.
Aluminum cases can be returned directly to the factory with prior approval in original box and in like new condition subject to a 15% restocking charge. We do not credit freight and return freight is customer responsibility. No return will be credited if returned without prior authorization.
Custom fabricated cases manufactured or molded to order specifically for your equipment are non-cancelable and non-returnable after start of manufacturing.
Cases with glued in foam are non-returnable.